Terms and Conditions
1. General Terms
By using our website, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction.
We reserve the right to modify, update, suspend, or discontinue any part of our website or services at any time, subject to applicable law.
2. Products and Product Information
We make reasonable efforts to provide accurate product descriptions, specifications, photographs, pricing, compatibility information, and availability.
However, product colors, packaging, branding, appearance, and other minor details may vary from images displayed on our website.
Customers are responsible for reviewing product specifications, measurements, compatibility information, and intended use before purchasing.
For replacement parts, chainsaw components, bars, chains, blades, tools, and similar equipment, customers should verify compatibility with their specific equipment model before installation or use.
3. Pricing
All prices displayed on our website are subject to change without notice.
We reserve the right to correct pricing, description, availability, or typographical errors. If an error affects an order that has already been placed, we will handle the order in accordance with applicable consumer-protection laws.
Applicable taxes, shipping charges, customs duties, or other fees may be added where required.
4. Orders
After placing an order, you may receive an order confirmation. An order confirmation does not necessarily mean that an order has been accepted or shipped.
We reserve the right, where permitted by law, to cancel or refuse an order due to circumstances including:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraud or unauthorized transactions
- Shipping restrictions
- Errors in customer or delivery information
If we cancel an order after payment has been collected, the applicable amount will be refunded.
5. Payment
Customers agree to provide current, complete, and accurate billing and payment information.
By submitting payment information, you represent that you are authorized to use the selected payment method.
Payment processing may be handled by third-party payment providers and may also be subject to their terms and privacy practices.
6. Shipping and Delivery
Orders are generally processed and dispatched within 1–2 business days.
Estimated delivery is generally 7–12 business days after dispatch, including for eligible international destinations. These timeframes are estimates and are not guaranteed unless expressly stated otherwise.
Delivery may be affected by carrier delays, customs processing, weather, holidays, supply disruptions, incorrect addresses, or other circumstances outside our reasonable control.
Please refer to our Shipping Policy for additional information.
7. Dropshipping and Third-Party Fulfillment
Some products sold by ArborPeak may be stored, packaged, and shipped directly to customers by third-party suppliers, distributors, manufacturers, or fulfillment partners.
As a result, products within the same order may arrive separately, from different locations, or at different times.
Packaging may also contain information relating to the manufacturer, distributor, supplier, or fulfillment provider.
ArborPeak remains your point of contact regarding orders placed through our store, subject to these Terms and applicable law.
8. International Orders
International customers are responsible for ensuring that products ordered from our website may legally be imported into and used within their destination country.
International shipments may be subject to customs inspections, duties, taxes, brokerage charges, or import fees.
Unless otherwise stated at checkout or required by applicable law, these charges are the customer's responsibility.
Customs procedures may also cause delivery delays.
9. Returns and Refunds
Returns, refunds, exchanges, cancellations, damaged products, and incorrect orders are handled according to our Return & Refund Policy.
Customers should review that policy before completing a purchase.
Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded.
10. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or materially different from what you ordered, please contact us promptly and provide your order information and reasonable evidence of the issue, such as photographs where appropriate.
We will review the issue and provide an appropriate resolution in accordance with our policies and applicable law.
11. Tools and Equipment Safety
Many products sold by ArborPeak may be intended for professional, industrial, landscaping, forestry, arborist, construction, or outdoor power-equipment applications.
Always follow the product manufacturer's instructions, warnings, maintenance requirements, and safety procedures.
Use appropriate personal protective equipment and do not use equipment beyond its intended purpose or rated capacity.
Installation, maintenance, repair, and operation should be performed by appropriately qualified individuals when required.
12. Product Compatibility
References to equipment brands, manufacturers, models, or part numbers may be provided to help customers identify compatible products.
Unless expressly stated otherwise, aftermarket products are not necessarily manufactured, sponsored, endorsed, or approved by the original equipment manufacturer.
Customers should verify specifications and compatibility before installing replacement components.
13. Intellectual Property
Unless otherwise indicated, the ArborPeak name, website design, original text, graphics, logos, and other original website content are owned by or licensed to ArborPeak and are protected by applicable intellectual-property laws.
Third-party trademarks, product names, photographs, and logos remain the property of their respective owners.
Nothing on our website grants permission to use our intellectual property without authorization.
14. Prohibited Uses
You may not use our website to engage in fraudulent or unlawful activity; interfere with the website's security or operation; attempt unauthorized access to systems or accounts; distribute malicious software; violate intellectual-property rights; or purchase products for an unlawful purpose.
We may restrict access or cancel transactions associated with prohibited activity where permitted by law.
15. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites, payment processors, shipping carriers, suppliers, and other services.
We are not responsible for the independent content, policies, security, or practices of third-party websites or services, except to the extent responsibility cannot legally be excluded.
16. Disclaimer of Warranties
To the maximum extent permitted by applicable law, our website and services are provided on an “as available” basis.
Any manufacturer warranties applicable to individual products remain subject to the manufacturer's warranty terms.
Nothing in this section excludes warranties or consumer protections that cannot legally be waived.
17. Limitation of Liability
To the maximum extent permitted by applicable law, ArborPeak will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
These limitations do not apply where liability cannot legally be limited or excluded.
18. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how personal information is collected, used, stored, and shared.
19. Changes to These Terms
We may update these Terms periodically. Updated Terms will be posted on our website with a revised “Last Updated” date.
Your continued use of the website after changes take effect constitutes acceptance where permitted by applicable law.
20. Governing Law
These Terms are governed by the laws applicable to ArborPeak's principal place of business, without limiting any mandatory consumer protections available to customers in their jurisdiction.